The IDW store accepts returns on a case-by-case basis and must be pre-approved before a return can be made. The following is a list of criteria to ensure your return can be accepted:

 

  • Return and damage claims must be made within 7 days after receipt of your order.
  • All returns must be received in the same condition as when shipped.
  • To get your return pre-approved, you must contact store@idwpublishing with your order number and reason for return.
  • All return shipping costs will be covered by the customer and a 15% restocking fee may be charged.

 

 In the event your order arrives damaged in any way, please email at store@idwpublishing.com with your order number and a photo of the item’s condition.  IDW will replace the damaged or defective product at no charge or shipping cost to the customer.